Quality Policy

P. TSAKAS, Ltd., CHEMICAL CONSTRUCTION MATERIALS, WATERPROOFING SYSTEMS, with a strategic focus on growth in Greece and always guided by the principle of providing services that meet its customers’ requirements, has decided to implement and operate a Quality Management System in accordance with the requirements of the ELOT EN ISO 9001:2015 standard. The company’s approach to quality is a continuous and strictly defined process that ensures the company’s consistent presence in the sector in which it operates.
A key motivation is:
• the pursuit of improvements to the internal operating system
• acquiring expertise to carry out tasks more effectively and meet customers' needs and requirements
• the creation of an external communication «channel» at all levels, in order to ensure, on the one hand, that the requirements of third parties (customers, suppliers, government or other entities) and, on the other hand, a clear statement from the company regarding how these requirements will be met
• the training and development of human resources
As part of the System’s continuous improvement, Management sets goals for quality as well as for its overall development, which are reviewed annually to assess the extent to which they have been achieved; and new targets are approved or existing ones are revised based on the company’s performance and new conditions in its operating environment.
Through its Manager, the company commits to:
• the systematic monitoring and compliance with applicable requirements regarding its operations and activities
• keeping employees continuously informed about quality issues, taking all necessary actions to contribute to the continuous improvement of the System, as well as encouraging its staff to actively participate, both individually and as a team
• the ongoing effort to improve internal operations and ensure compliance with the rules governing its operations at all levels: procurement, ordering, distribution, and delivery to the customer
•  its ongoing effort to standardize its operating procedures in a way that promotes and ensures the provision of friendly and effective service and the development of harmonious working relationships with customers and suppliers
• effectively resolving issues that concern its customers by responding promptly to their requests
• the implementation and continuous improvement of the Quality System through the development of process evaluations and related metrics
• keeping the company systematically informed of developments in the sector in which it operates
• continuous monitoring of the compliance of manufactured products and services provided with the requirements of its customers and applicable laws
• the provision of human and financial resources, as well as equipment, to ensure ongoing compliance with the System’s requirements
• continuous improvement through the development of process evaluation and related metrics
• promoting open dialogue and keeping stakeholders informed in a spirit of honesty and mutual respect
• the effective and secure management of information that comes to its attention through its broader collaboration with its customers, and the non-disclosure of such information to third parties
The company’s management, in collaboration with its executives, ensures that the documented information of the Quality System is communicated to and fully understood by the entire workforce, and that it is implemented and adhered to at all levels of the organizational structure and across all of its operations.
In addition, it calls on external providers, as well as any other interested parties, to embrace its principles, guiding them to operate in accordance with them.
Finally, this policy is made available to staff, customers, suppliers, and any other interested parties.
THE ADMINISTRATOR 01/08/2018